• How do I change my address?
  
• What does my policy cover?
  
• How do I contact my agent?
  
• I've forgotten my user name. Can you send it to me?
  
• I've forgotten my password. Can you send it to me?
  
• My e-mail address has changed. How do I update it?
  
• Can I pay my insurance online?
  
• Can I use a credit card to pay my insurance?
  
• Can I make a payment over the phone?
  
• How do I change my method of payment?
  
• How do I cancel my insurance?
  
• Who is the Beneficiary of my policy?
  
• How do I change the Beneficiary of my policy?
  
• How do I change my bank account information for my bank draft?
  
• How do I take out a loan on my life insurance policy?
  
• How do I surrender my life insurance policy?
  
• How do I file a claim for benefits?
  
• How do I report suspected fraudulent activity?
  

Q: How do I change my address?
A: If you are a registered user of our OnLine Service Center (you have established a user name and password) you can update your address by clicking on "Address Change" on the left menu in the OnLine Service Center. If you are not a registered user, you can download and complete the Change Address Form. Or, you can contact Customer Service and provide your new address in your message.
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Q: What does my policy cover?
A: Please refer to your Certificate of Insurance or Policy. The Schedule of Benefits page gives highlights and policy benefit maximums. The complete policy provides descriptions and specifications for each policy benefit.

If you are unable to locate your Certificate of Insurance or Policy, you may download a Request For Duplicate Policy form, which includes the mailing address and fax number for the Customer Service Department. You may also request a duplicate policy by calling the Customer Service Department at 1-800-654-8489 from 8:00am to 4:45pm CST.

If you have a specific question about coverage, please contact our Benefits Department.
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Q: How do I contact my agent?
A: Most of your inquiries and requests can be handled in the home office. Please contact Customer Service.
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Q: I've forgotten my Online Service Center Username. Can you send it to me?
A: From the Login page, select the link in the Password Assistance area. You will be asked to complete some information and then you will see a confirmation screen that includes your username. As an additional security measure, a temporary password will be emailed to you. Please note that if your email address has changed from the one on record, you will need to contact Customer Service so we can update your information before you complete the above steps.
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Q: I've forgotten my Online Service Center password. Can you send it to me?
A: From the Login page, select the link in the Password Assistance area. You will be asked to complete some information and then a temporary password will be emailed to you. Please note that if your email address has changed from the one on record, you will need to contact Customer Service so we can update your information before you complete the above steps.
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Q: My e-mail address has changed. How do I update it?
A: You must first login to the OnLine Service Center, click "My Profile" on the top menu. From here you can update your OSC information.
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Q: Can I pay my insurance online?
A: No, we do not accept online payments at this time. You may forward your payment to:

American Fidelity Assurance Company
PO Box 25523
Oklahoma City, OK, 73125-0523

Q: Can I use a credit card to pay my insurance?
A: No, we do not accept credit card payments.
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Q: Can I make a payment over the phone?
A: No, we do not accept phone payments.
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Q: How do I change my method of payment?
A: Please contact Customer Service if you currently pay your insurance premium by EFT/bank draft or by a direct-billed premium notice and you would like to change your payment method.
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Q: How do I cancel my insurance?
A: Please contact Customer Service to request cancellation of your insurance. Or you may mail the request to:

American Fidelity Assurance Company
PO Box 25523
Oklahoma City, OK, 73125-0523

Q: Who is the Beneficiary of my policy?
A: Please contact our Customer Service Department to determine the current beneficiary of your policy.
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Q: How do I change the Beneficiary of my policy?
A: You may download the Change Insurance Policy Beneficiary form or Change Annuity Policy Beneficiary form.
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Q: How do I change my bank account information for my bank draft?
A: If you have coverage with American Fidelity you may download the Bank Draft Authorization form. If you have Life Division or Mid-Continent coverage, please contact Customer Service.
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Q: How do I take out a loan on my life insurance policy?
A: Please contact our Customer Service Department to obtain policy loan or policy cash value information.
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Q: How do I surrender my life insurance policy?
A: Please contact our Customer Service Department to obtain cash surrender values and/or forms.
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Q: How do I file a claim for benefits?
A: Claim forms are available through afadvantage.com®. The Benefits FAQ section also provides information about submitting a claim for benefits.
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Q: How do report suspected fraudulent activity?
A: Please report suspected fraudulent activity with American Fidelity's Special Investigations Unit (SIU). You have the option to remain anonymous.
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